What Tier do I need to pledge in the first 72 hours to get the free Star Trek Online Deep Space Nine pack?
Any pledge at one of the reward tiers with a physical game will automatically add the Deep Space Nine pack to your pledge. We’ll be delivering these digitally through the Backerkit Pledge Manager after the Kickstarter campaign ends.
Last updated: April 13, 2026 09:45
How do I pay for shipping?
Shipping costs are not charged through Kickstarter. Instead, they will be calculated once we’ve sent out surveys and confirmed the dimensions and weights of the items. When you make your pledge, your receipt will show a charge of “$0.00 for shipping”. The actual shipping costs will be applied after the Kickstarter campaign ends.
Please keep in mind that the estimated shipping costs on the campaign page are based on current size and weight estimates of the products in each pledge tier. These estimates may change, but we strive to provide as accurate shipping prices as possible. It’s worth noting that due to the ongoing global shipping situation, final shipping prices might exceed our initial estimates. We will update the shipping price in your Kickstarter survey as soon as we have their precise weights and dimensions.
Last updated: April 13, 2026 08:37
What happens when the Kickstarter ends?
After our Kickstarter ends, you’ll receive a receipt for your pledge. It’s important to check this receipt to make sure your pledge went through successfully. We won’t be able to deliver items to pledges that didn’t go through, so please double-check.
Once your pledge is confirmed, you can relax, knowing that your Star Trek products will be made. But there’s more to do! We’ll send you a Pledge Manager survey where you can make any changes or additions to your pledge. This is also where we’ll charge for shipping. All shipping costs will be calculated in the Pledge Manager survey.
Important Note: We will only deliver products to backers who: A. Successfully pledged to one of the reward tiers. B. Successfully pay for shipping in their Pledge Manager survey.
Last updated: April 13, 2026 08:37
Can I change my pledge tier after the Kickstarter ends?
Absolutely! When we send you the Pledge Manager survey, you’ll have the chance to upgrade your pledge. This upgrade option is open to all backers, regardless of the tier you originally picked. Our goal is to provide you with a wide range of options to ensure you can fully enjoy your Star Trek games!
Last updated: April 13, 2026 08:37
When and what will I be charged?
After the Kickstarter campaign ends, Kickstarter will charge your chosen payment method automatically. Remember that you’ll still need to cover shipping (check our estimated prices) and any applicable taxes and/or duties. The exact amount depends on your order, location, and local tax rates. Our Pledge Manager will calculate this for you when it’s time to fulfill orders.
Last updated: April 13, 2026 08:37
Will there be a Pledge Manager?
Yes, indeed! We’ll be using a Pledge Manager to manage everything once the Kickstarter campaign ends. About 2-3 weeks after the campaign concludes, you’ll receive an email with a survey. In that survey, you can share your address, upgrade your pledge tier, and add any extra items you’d like.
Last updated: April 13, 2026 08:37
Do any of our Star Trek games contain any AI-generated content?
No, they do not and will not. All of our art and creative work is made by humans or other living creatures.
Last updated: April 13, 2026 08:37
Why should I back these Star Trek games now? Can't I just wait until it shows up in retail?
We expect to only do a SINGLE PRODUCTION run of these games to fulfill the pledges in this Kickstarter campaign and any distributor orders we get during the campaign. So once this campaign is completed, those will be the only copies of these games that will ever be made. So if you want to get a copy for yourself, this is your best and likely only chance to get your copy.
Last updated: April 13, 2026 08:37
Have any questions we haven't answered yet?
If you have a question we haven’t answered yet, if it’s something that would apply to everyone go ahead and add it as a comment! If it’s specific to you, go ahead and email us at [email protected].
Last updated: April 13, 2026 08:40
Is this an English-language only project?
We are currently only doing an English-language version of these Star Trek games.
Last updated: April 13, 2026 08:40
What countries will you ship to as part of this Kickstarter campaign?
Due to the high volatility in international shipping rates, are forced to limit the countries we ship to and to increase our estimates for international shipping. As part of this Kickstarter campaign we will ship to the following countries: United States, Canada, United Kingdom, all EU countries, Switzerland, North Macedonia, Australia, New Zealand, Hong Kong, Singapore, Japan, and South Africa.
Last updated: April 13, 2026 08:40
What if I don't live in a country that you're shipping to as part of this campaign?
For any countries that we cannot ship to as part of this campaign, we will make these games available for direct shipping from our US webstore once Kickstarter fulfillment in complete.
Last updated: April 13, 2026 08:40
When will Add-ons be shipped?
All add-ons will be shipped with the new games, which we expect to ship by October, 2026. We will do our best to combine all the elements in your pledge into a single shipment to save of shipping costs.
Last updated: April 13, 2026 08:40
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.